Conflict Resilience and Resolution Services
Building Conflict Resilience
While conflict itself is inevitable, harmful responses to conflict can be avoided, and effective responses to conflict can be learned. We provide a variety of one-on-one and group training programs designed to help organizations and individual employees learn and implement beneficial responses to low-level conflict.
Employees will be empowered and engaged. Employers will benefit from the positive effects of conflict, including increased productivity and a reduction in formal complaints.
Workplace Assessment
A workplace assessment is a proactive means of assessing the perceptions of an organization’s employees and management to address issues of concern. There are many benefits of a workplace assessment such as: demonstrating to employees they have input regarding how concerns will be addressed, and that management is committed to engaging in meaningful discussions to inform appropriate planning, organizing and decision making.
To determine a base line, we review relevant policies procedures and conduct confidential interviews with management and staff. Results and recommendations are reported in aggregate themes to protect confidentiality. We collaborate with the organization to determine and implement next steps and then conduct a follow-up review at an agreed upon interval.
A workplace assessment can be done for the organization or for a team or department that desires improvement.
Facilitated Conversations and Conflict Coaching
Facilitated conversations and one-on-one conflict coaching are processes to move parties forward from an issue(s) that inhibit a highly functioning team. These processes are not intended to determine “right” or “wrong”. They are future-focused, the goal being to resolve the issue(s) and ensure the conflict does not resurface.
Mediation
Mediation is a highly confidential process guided by a certified neutral mediator where the parties themselves determine the outcome. Found to be highly effective in the business environment, mediation creates a lasting impact on individuals and organizations as parties understand different perspectives and agree upon their own future behaviours to respect such differences.
Resonance Inc. has certified mediators, specifically trained in trauma informed mediation techniques. Our mediation processes are based on the following principles: voluntariness; confidentiality; and self-determination. Resonance Inc. conducts mediation services both in-person and electronically.
Workplace Restoration
Workplace restoration is generally initiated after a significant organizational change has impacted the organization or a part of it. It is often recommended after the conclusion of a workplace investigation that has created upheaval or distrust in an organization.
As facilitators of workplace restoration, we identify the specific challenges the organization seeks to resolve, and then engage in one or more of the following interventions to address those issues: one-on-one meetings with affected employees, conflict coaching, mediation, facilitated dialogues or policy reviews. By spending time to incorporate restorative approaches into an internal complaint systems, employers can better prevent repetitive conflicts between co-workers and reduce the likelihood of future complaints.
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